Return Agreement

You must calculate the weight of your package in two different ways, and you should place your order based on whichever weight is higher. Otherwise, a price difference will occur, and your shipment will not be allowed to leave the country until the price difference is paid.

1- Actual Weight: Check the actual weight of your package using any scale (kitchen or bathroom scale).
2- Volumetric Weight: Measure the Width, Length, and Height of your package as shown in the image, in cm (centimeters). Multiply these values and divide the result by 5000 (five thousand) to obtain the volumetric weight.

Volumetric Weight = (Width X Length X Height) / 5000

In the example above, the volumetric weight of your package is (16X45X35)/5000 = 5.0 kg. Let’s assume the actual weight of this package is 4 kg; in this case, you must place your order based on 5.0 kg. By compressing your packages as much as possible and keeping them small, you can reduce your shipping costs.

To Send an International Shipment:

A) Register on our website Turkbox.com.tr and enter your personal address information along with the recipient’s address details into the system.

B) Complete your payment via bank transfer or credit card through our website.

C) Deliver your shipment to us.

After completing your payment and preparing your shipment, you can visit any branch of our contracted partner Yurtiçi Kargo and send your package to us free of charge, without paying any extra fees.

Your package reaches our Istanbul Transfer Center within 1–2 days and is shippe

The first requirement for sending the cheapest international shipment is to reduce your package packaging to the minimum possible dimensions. After this step, you can safely send your international shipment abroad through Turkbox.

Those who want to send fast international shipments must use a cargo company that provides air cargo services for overseas delivery.

Your international shipments are delivered to Germany and all across Europe within an average of 1–2 business days, to the United States within 2–3 business days, and worldwide to other destinations within an average of 1–5 business days. To avoid situations such as war, emergencies, or exceptional remote regions that may prevent or delay international deliveries, and to learn exact delivery times by country, please contact us.

If you have made your shipment through Turkbox, a unique international tracking number is created specifically for your shipment. By entering this number in the international shipment tracking section on our homepage, you can track your shipment in real time.

Except for items that are prohibited from being transported under applicable regulations, there are no special requirements to benefit from Turkbox international shipping services. By becoming a member of our website, you can easily send shipments to 226 countries worldwide. You may send your international shipments either as an individual through your personal account or, if you have a company, through a corporate account created for your business.

Flammable, explosive, and corrosive hazardous materials; non-original copies of copyrighted branded products, counterfeit or imitation items; liquids or chemical-containing products without an MSDS document, etc. are prohibited from being shipped abroad. For the full list of prohibited items, please refer to the article titled ‘Prohibited Items for Transport’ located at the bottom of our homepage.

Textile products without copyright restrictions, gift items, home accessories, company and office documents, household appliances, furniture, jewelry, and all commercially qualified products that are not prohibited for export under the law can be shipped. For a detailed list, please contact us.